By using the Naga9 platform, you agree to this Privacy Policy. This policy is part of our Terms & Conditions Applies in conjunction with.
01 Introduction & Commitment
Naga9 is a trusted online betting and gaming platform among members in Bangladesh. We understand that you share your personal information with us in good faith, and we are fully committed to honoring that trust.
This Privacy Policy ("Policy") applies to all users of the Naga9 platform, including the website and mobile app. Any data we collect is used solely to improve your experience and to meet our legal obligations.
- Naga9 never sells your data.
- Your data is never shared with third parties for marketing purposes without your consent.
- All data collection and processing is carried out in compliance with international data protection standards.
- You have full control over your personal data.
Naga9's privacy policy is built to international GDPR standards. We never compromise on protecting your data.
02 What Data We Collect
Naga9 only collects the information needed to deliver platform services properly, keep your account secure, and meet legal obligations. We don't ask for anything beyond that.
| Data Type |
Example |
Reason for Collection |
| Identity-Related |
Full name, date of birth, NID number |
KYC Verification & Age Confirmation |
| Contact Information |
Mobile number, email address |
Account Registration & Notifications |
| Financial Information |
Mobile banking number, transaction history |
Payment Processing & Fraud Prevention |
| Technical Information |
IP address, browser information, device ID |
Security & Service Improvement |
| Usage Data |
Gaming history, betting patterns, login times |
Responsible Gaming Monitoring |
| Location Data |
Country, City (General) |
Geo-restriction Verification |
How We Collect Your Data
- Directly from you: When completing the registration form, KYC submission, contacting support, or filling out surveys.
- Automatically: Collected during platform use via cookies, log files, and tracking pixels.
- From third parties: Limited data from payment providers (Mobile Pay, Nagad, Rocket) and identity verification agencies.
03 How Your Information Is Used
Every piece of data collected has a specific purpose. Naga9 never uses your information for unnecessary purposes.
- Account Management: To set up your profile, secure your login, and deliver a personalized experience.
- Payment Processing: To securely process deposits and withdrawals and to prevent fraudulent transactions.
- Service Improvement: Analyzing usage data to improve platform performance and enhance the user experience.
- Legal Obligations: For KYC verification, Anti-Money Laundering (AML) compliance, and meeting regulatory requirements.
- Responsible Gaming: To monitor gaming patterns, identify problematic behavior, and offer support where needed.
- Contact: Used for important updates, transaction confirmations, and support. Marketing messages require separate consent.
- Security: To prevent unauthorized access to accounts and protect against cyber threats.
If you no longer wish to receive marketing messages from Naga9, you can unsubscribe at any time or reach out to us at support@naga9.run.
04 Cookies & Tracking Policy
Cookies and similar technologies are used when you visit the Naga9 website and app. These technologies help improve your experience and ensure the platform functions properly.
Cookie Type
- Essential Cookies: Required to maintain login sessions and core platform functionality. These cannot be disabled.
- Performance Cookies: Used to monitor page load speed, error detection, and server performance.
- Functionality Cookies: For language preferences, theme settings, and a personalized experience.
- Analytics Cookies: Used to analyze which pages are most visited and where members spend the most time. These can be disabled.
You can manage cookies through your browser settings. However, disabling essential cookies may limit certain features of the platform.
05 Data Sharing Policy
Naga9 does not sell your personal data to third parties. However, in certain limited circumstances, specific information may need to be shared.
When Your Data May Be Shared
- Payment Providers: Only the information necessary to process transactions with Mobile Pay, Nagad, and Rocket.
- Identity Verification Services: Shared with authorized verification agencies to complete the KYC process.
- Legal Claims: Limited data may be disclosed in response to court orders, government directives, or legal requests from regulatory authorities.
- Technology Partners: With server hosting and cybersecurity providers under strict confidentiality agreements.
- Business Transfer: In the event of a company merger or acquisition, you will be notified in advance.
Every third party we share data with is bound by a strict data processing agreement. They are equally responsible for keeping your information protected.
06 Data Retention Period
Naga9 does not retain your data longer than necessary. A separate retention period is defined for each type of information.
| Data Type |
Retention Period |
Reason |
| Account Information |
5 years after account closure |
Legal Obligation |
| Transaction History |
7 years |
Financial Regulatory Claims |
| KYC Documents |
5 years after the relationship ends |
AML Law |
| Cookies Data |
Until session ends or up to 1 year |
Performance Analytics |
| Support Chat Logs |
3 years |
Service Quality Improvement |
After the designated period, data is securely deleted or anonymized so that you can no longer be identified.
07 How We Protect Your Data
Naga9 employs industry-leading technical and organizational measures to keep your data safe.
- AES-256 Encryption: All stored data is secured with military-grade encryption.
- SSL/TLS Technology: All data in transit is transmitted over a fully encrypted connection.
- Two-Factor Authentication (2FA): An extra layer of security to protect access to your account.
- Firewall & DDoS Protection: Advanced network security to defend against external threats.
- Regular Audits: Regular system audits conducted by independent security experts.
- Staff Training: All staff undergo regular training on data protection.
- Data Breach Response Plan: An active incident response plan is in place to ensure rapid action and member notification in the event of any data breach.
08 Your Data Rights
As a Naga9 member, you have full control over your personal data. You can exercise any of the rights below at any time.
Right to Access
You can request to see all the information Naga9 holds about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
You may request the deletion of your data unless retention is required by law.
Right to Restrict Processing
You can request that your data be used only for specific, limited purposes.
Right to Data Portability
You may request a download of your data in a structured format.
Right to Object
You can object to your data being used for marketing or profiling purposes.
To exercise any of your rights, email us at support@naga9.run. We typically respond within 30 days.
09 Children's Privacy Protection
Naga9 is a platform strictly for adults. No information is collected from individuals under the age of 18, nor should it be.
- Age verification is mandatory at registration.
- If we suspect that any data submitted belongs to a minor, it is deleted immediately.
- To remove a child's data at a parent's request, contact us at support@naga9.run.
- Parents are advised to enable parental controls on their devices to prevent children from gaining access.
10 Privacy Policy Updates
Naga9 may update this privacy policy when necessary. In the event of changes:
- A notice will be sent to your registered email before any significant changes take effect.
- The "Last Updated" date at the top of the page will be changed.
- Continued use of the platform after a new policy is published will be considered acceptance of the updated policy.
- If you disagree with an updated policy, please withdraw your balance and notify us before closing your account.
11 Contact Us
Contact us for any questions about the privacy policy, requests regarding your data, or to file a complaint:
Our data protection team is active 24/7. We're always ready to keep your information safe.